WARRANTY POLICY

GUARANTEE DURATIONS

tomtoc, inc. warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller.

You can claim two (2) year warranty by registering your product through www.tomtoc.com.my with the product serial number.

WHAT IS COVERED BY THE WARRANTY?

Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will one to one exchange the goods at our discretion.

Any damages resulting from normal wear, tear and use that affect the functionality of the bag are covered during the warranty period.

*If your product arrived defective from us, please contact to our customer service team for further assist.

WHAT IS NOT COVERED BY THE WARRANTY?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that DO NOT affect the functionality of the bag, and accidental damage.

tomtoc products are designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty. Dryers are never recommended and damage will not be covered under the warranty.

tomtoc is not responsible for wear and tear naturally and inevitably occurs as a result of normal use that DO NOT affect the functionality of the bag, which includes changes in color, abrasions, and general breakdown of materials over time.

Warranty service does not cover any accidental damages which include rips or cuts in fabric, animals chewing or clawing on our products and others.

WARRANTY APPLICATION

Please contact to our customer service team directly with your order number and product serial number, we will respond you within 24 hours.

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